Have Questions? We’ve Got Answers.

Whether you’re new to water treatment or looking for help with a specific system, our Frequently Asked Questions cover everything from UV disinfection to filter replacements and installation tips. Explore the FAQs below or reach out to us directly—we’re here to help you find the right solution for clean, safe water.

Frequently Asked Questions

All water sources—whether municipal or well—are vulnerable to contamination from microorganisms and chemicals. Environmental changes can affect water quality. Treating your water ensures it's safe for drinking, bathing, and cooking.

UV (ultraviolet) water treatment uses UV light to disinfect water by neutralizing bacteria, viruses, and other microorganisms—without adding any chemicals. As water flows through a UV system, it’s exposed to a special UV lamp that damages the DNA of harmful pathogens, making them unable to reproduce or cause illness.

It’s a safe, chemical-free, and environmentally friendly way to ensure clean drinking water, especially in homes using well water or cottages with unknown water sources.

  • UV lamp: every 12 months, even if it still glows—germ-killing power diminishes over time
  • Quartz sleeve: lasts 2+ years, but inspect and clean yearly; replace if scratched, cloudy, or older than 2 years

Most systems have a countdown timer or indicator light that reminds you to change the lamp annually. Even if the lamp still glows, it loses germicidal strength after 9,000 hours (about 12 months of use).

A water softener is only necessary if your home has hard water (high levels of calcium and magnesium). UV systems only disinfect—they don’t remove minerals. If you’re experiencing scale buildup or reduced appliance lifespan, a softener could be beneficial.

Check the label on your VIQUA unit or refer to the owner’s manual. If you're unsure, contact us with your model number—we’ll confirm the exact match

Over time, UV lamps lose effectiveness—even if they still glow—and may fail to neutralize harmful microorganisms. Regular replacement is essential for reliable disinfection.

Absolutely! Fill out our online “Find the Right System” form with details like number of bathrooms and water source, or email us at info@waterfilterscanada.ca
We offer personalized recommendations based on your specific needs.

Many customers with basic plumbing knowledge are able to install whole-home systems themselves, especially with the clear instructions provided. That said, if you're unsure about plumbing or electrical connections—or just want peace of mind—we recommend hiring a professional to ensure everything is installed safely and correctly.

Most orders ship within 1–2 business days from our Canadian warehouse. Delivery times vary by region, but most Canadian orders arrive within 2–5 business days. You'll receive a tracking number as soon as your order ships.

Still need help?

If you didn’t find what you were looking for, contact our team at info@waterfilterscanada.ca or just fill out the contact form below and we’ll get back to you as soon as possible with personalized support.